What are companies doing with regards to 'My Manager'

What affect will focus on the 'My Manager' factor have?

My Manager - How employees feel about and communicate with their direct manager

The quality of direct line management really impacts engagement, after all the latest stats suggest that 7 out of 10 people leave their manager and not their organisation.

Great managers should be selling the direction and vision of the organisation, helping others see how their role impacts the bigger picture, ultimately influencing the factor
My Company. Good Managers recognise the importance of growing and developing their people, which means the My Manager factor also has a significant impact on the factor Personal Growth.

When it comes to
My Team, great managers build great teams, but world class managers also focus on connecting teams throughout the organisation. Managers can heavily influence the Wellbeing factor by helping to positively restore a work/life balance, managing employee workload and recognising that employees have a life outside of work

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Recruitment

Leap29

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A culture where a healthy work/life balance is strongly promoted is in place at Leap29, and employees are encouraged to take advantage of flexitime, early finishes on Fridays, additional holidays, and regular breaks. Routine check-in calls with managers and the HR team take place to ensure no-one is feeling overloaded.
All managers are given an experienced mentor within the business to help and offer guidance. Along with this internal support network, managers and future managers are given access to a Leadership training program. This includes personality-based training where their natural skills are utilised to improve their leadership.
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Housing Associations

Accent Housing

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The association has recently launched a new performance framework and provided training for all managers. Its people business partners have a specific customer base, which enables them to act as supportive critical friends with each manager within that. Part of this includes providing bespoke training for people-related processes.
In response to the financial burden the pandemic was placing on people across the country, Accent was instrumental in setting up the More Than Homes campaign. It seeks to raise £1m for the Trussell Trust, an organisation that supports the UK’s largest network of food banks. The campaign has become a sector-wide initiative.
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Business Services

BrightHR

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Team members have been given more face-to-face time with their managers, after they asked for it in a staff survey. Based on feedback, the company also implemented more regular and relaxed meetings, as well as twice-yearly performance reviews, giving staff a space to discuss their experiences and ideas and build stronger relationships with managers.
Regular "lunch and learn" sessions mean teams can get together to share knowledge and boost team spirit and collaboration. They are also a valuable way of supporting professional development as mentoring from the senior team, including the chief executive, Alan Price, is on offer.
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Not For Profit Body's

Chartered Management Institute

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In 2021, CMI introduced a paid day for all colleagues to give back to the community through voluntary work, as well as supporting those who do additional volunteering throughout the year with flexible working. The organisation continues to encourage recycling across the business and sends zero waste to landfill.
Chief Executive, Ann Francke, holds weekly sessions with all colleagues, providing business updates, shoutouts to good performers and Q&As. Also, she has introduced “Coffee and a chat with Ann”, where five or six colleagues from across CMI get together virtually for 30 minutes.
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Technology

One Beyond

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The company's Ella – 100 Days programme was developed for a customer, but DCSL liked it so much it decided to use it. It is a digital leadership development programme that provides the inspiration and practical tools needed to succeed in the first 100 days in a new management role.
DCSL's chosen charity is the Phyllis Tuckwell Hospice, in Farnham, Surrey, near the company's HQ. All of its charity events raise funds for the hospice, along with donations that are made for every Best Companies survey completed.
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Education & Training

LifeSkills Solutions

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LifeSkills have contributed to many of the good causes where funds have been raised, for example one staff member completed a 3-peaks challenge raising over £3,000, whilst others have participated in fundraisers for a Refuge charity to support women and children who have faced abuse and domestic violence, as well as donating items to Ukraine.
All Managers receive support through regular phone calls and through zoom online meetings by their line managers/senior management for their roles, workload and for mental wellbeing. This works effectively for coaching and mentoring as well on regular basis to solve any issues and to keep all managers engaged for supporting staff companywide.
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Food & Drink

Mindful Chef

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The company launched its first management training programme, using an external consultant. It consisted of three 90-minute interactive workshops for managers at all levels of the company.
Staff survey results revealed a gap when it came to team building. As a result Mindful Chef ran a range of events in the office, such as cooking masterclasses, speed dating and games nights, all of which have gone down well with staff.
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Marketing & Media Agencies

Revere

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Revere has built two separate management programmes - one for more junior managers called Boost Leap, and another for more senior managers called Boost Elevate. These bespoke programmes were designed following feedback gathered from the managers, and focuses on consistent process and best practice when it comes to recruitment, new starters and onboarding.
Regular team and all-company social events are designed to encourage communication and interaction. From a Henley Festival summer party through to go-karting, the events have been popular, helping colleagues form valuable working relationships. To further encourage interaction, employees are invited to share their personal updates, news, and views in a dedicated Teams channel.
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Health & Social Care

Millennium Support

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Managers discuss results of surveys with their teams. The combination of these listening groups and the survey results enables them to create an action plan that is specific to their teams. It has led to managers thinking differently about how and when they hold team meetings, how they communicate and about team-building events.
Talent programmes are populated through bi-annual reviews. Everyone has a regular one-to-one "developing talent" discussion. Those who are identified as having potential for more senior roles are put forward for fast-track talent programmes that consist of six workshops, coaching and a business project. The learning content is available to all staff.
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Business Services

ClickThrough Marketing

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Working with volunteering provider, OnHand, all employees can spend time volunteering – from planting trees to helping vulnerable people. A commitment to buying locally to support its community sees ClickThrough-Marketing source products from nearby suppliers, including Fair Trade coffee and plants for the office.
All people managers attend an internal 'Leading the Way' programme that consists of four key modules covering ‘An introduction to Leadership’, ‘Leader as a Coach’, ‘Leading Performance’, and ‘Leading the Team’. In addition, all managers are offered one-to-one personal training and support whenever needed in their roles.
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