My Manager - How employees feel about and communicate with their direct manager
The quality of direct line management really impacts engagement, after all the latest stats suggest that 7 out of 10 people leave their manager and not their organisation.
Great managers should be selling the direction and vision of the organisation, helping others see how their role impacts the bigger picture, ultimately influencing the factor My Company. Good Managers recognise the importance of growing and developing their people, which means the My Manager factor also has a significant impact on the factor Personal Growth.
When it comes to My Team, great managers build great teams, but world class managers also focus on connecting teams throughout the organisation. Managers can heavily influence the Wellbeing factor by helping to positively restore a work/life balance, managing employee workload and recognising that employees have a life outside of work
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All managers at FluidOne goes through several training programmes internally and externally to ensure that they are equipped with the necessary tools to be a great manager. During their first 3 months, they follow a specifically designed programme to help them to understand internal management policies and procedures.
FluidOne conducts regular pay benchmarking and pay reviews to help it to identify and eliminate any disparities in pay based on protected characteristics. It also has a transparent pay policy that outlines the factors used to determine pay, such as experience, education, performance, and job responsibilities.
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Managers are encouraged to develop through formal training and feedback. Following the employee survey, managers of three or more people receive a personalised report against the key factors of management excellence, feeding it into their personal development plans. They can also access three-level management training programmes from first-line management to senior leadership.
In 2022, employees raised over £490,000 for charities worldwide – £335,000 during the global annual ‘Move for Charity’ fundraising week. ISG also procures responsibly to maximise spending with social enterprises. And its teams get involved with local schemes, from virtual reading sessions with primary school children to donating coats for vulnerable families.
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As part of the onboarding process at Nicholas Associates Group, its three Board Members and Directors host a session for all new starters where they share information on the organisation’s history, vision and values. Its bi-monthly newsletter provides information to all employees about priorities and initiatives that are happening across different departments.
All managers at Nicholas Associates Group are provided with specialist training through its Management Academy. Modules covered include leading self, leading others, coaching and mentoring, and leading a team. It also offers online training that provides structured development pathways for managers, to support their ongoing development.
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Its Aspire programme is designed to develop the capability of its future Leaders ensuring a smooth transition and enhanced performance in their future roles. The course principles are to create development opportunities, prepare employees for future opportunities, and increase the talent pool within the organisation. 50 individuals have completed the Aspire Development Programme.
Current and aspiring leaders are supported by Target Group through access to: Leadership Management Development and Performance Modules, which cover leadership soft skills, self-awareness, and interpersonal skills; High Potential Programmes, set over a 9-month period; and external qualifications through the organisation’s access to courses from The Institute of Leadership & Management.
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New managers – new to management or new to the organisation – are supported through a bespoke management induction, including toolkits to get them up and running quickly. And the Group offers two management development programmes – one for aspiring managers and one for new or future heads of service focused on leadership and strategy.
The Group's Homes Plus My Community Fund provides grants of up to £30,000 annually for grassroots organisations looking to make a difference to communities. This has included sponsoring the Best Kept Village Community Competition in Staffordshire, helping young people make music in a Scout and Guide Band and supporting a group of women taking-up football.
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Almost one in five new hires have come via Node 4’s generous employee referral scheme. Staff get £1200 if they successfully recommend a candidate. An initial £500 is awarded when they complete their three-month probationary period and the remaining £700 after they’ve been employed for six months.
Node4’s Trans4mation Leadership Development Framework is an internal five-level training programme for all tiers of management and leadership across the business, from helping new managers navigate policies and processes to boosting senior leadership experience, including the option of an ILM Level 5 qualification. The principles of ‘Exceptional Service as Standard’ (ESaaS) are embedded throughout.
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Managers have been undertaking a six-month programme based on six core leadership competencies: self-awareness; agility; sales; data; coaching and digital skills. The company has also introduced a “future managers” programme.
Deverellsmith has an ambassador for sustainability, who volunteers to lead initiatives that ensure the business and its staff have a more positive impact on the environment. He has organised events to promote environmental responsibility, such as tree planting and a beach clean, and is working on waste-management within the company.
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JMW's training team delivers task and knowledge-based training. Staff also have unlimited access to webinars, via a training portal, and the chance to attend external courses. During the past 18 months, the firm has signed up eight staff on apprenticeship programmes and developed an in-house trainee development pathway.
Senior managers have been designing a line manager training course that incorporates its values and expectations. It provides tips and real-life experience to underpin the learning. All managers are offered a mentor from a different area of the business, level of seniority and length of experience.
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Sessions that are run as part of the managers’ network allow leaders to bring a challenge to share with their peers and support one another to find creative solutions that drive consistency across the company. The sessions include training on topics such as salary-review conversations.
Paxton aims to have an all-electric car fleet next year. All new company cars ordered last year were electric or hybrid and the fleet is now 87% hybrid or fully electric. Biodegradable packaging is used in the company cafe and a "green team" looks for new environmentally friendly ways of working.
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New and existing managers are supported through the new Manager Skills Toolkit. It involves monthly sessions with an HR professional, and covers a variety of content in bite-sized chunks, including handling difficult conversations, situational leadership, managing performance and personal effectiveness. The company also runs a Future Leaders Programme focused on building successful teams.
A dedicated Charity Board organises fundraising events for the team, including those for its community charity Kids Inspire, which awarded EMJ' Corporate Supporter of the Year' for raising more than £20,000 in 2021. Fundraising activities have included the 100k Thames Path Challenge and a fancy dress Halloween event.