Target Group

We transform customer experiences. It's who we are. Our purpose.
Hidden mission statement
https://www.targetgroup.com/

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Providing business process servicing and operational transformation for over 50 major financial institutions across the globe, Target Group has many illustrious clients including DVLA, BBC, Barclays, and Santander.

Its fintech platform manages assets in excess of £25 billion, enabling its clients to automate complex critical processing, servicing, and administration of loans, as well as investments and insurance, deliver competitive advantage and enabling scalable growth.

Alongside loan and investment servicing and software solutions, Target Group leverages deep domain expertise to advise on process improvement, due diligence, and regulatory compliance. Target systems currently process over 19 million accounts and collect £3billion of direct debit payments each year on behalf of both private and public sector clients.

As a workplace in the financial sector, Target Group has had an insight into the effects of the cost of living crisis on the public. It recognises that the cost of living crisis can and will impact colleagues differently. This has driven the organisation to ensure that its employees have access to the financial support that they may need if they find themselves in financial hardship.

Target Group has launched an emergency fund programme to support its employees in the event that they need it. Since the programme’s launch, the organisation has spent over £15,000 in support of more than 25 employees with anything from unplanned car repairs to emergency food shopping and unexpected bills.

A spotlight on

Target Group

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Featured Workplace Factors

My Team

73% of staff agreed

My team is fun to work with

Teams have been holding meetings, one-to-ones, quizzes and celebrations over MS Teams. Using the broadcast feature, the new CEO held a meet and greet with all employees. Over 100 colleagues participated in the organisation’s live Q&A, reflecting how engaged its people are. It received extremely positive feedback and Target Group has held more since.

Personal Growth

57% of staff agreed

This job is good for my own personal growth

Its Aspire programme is designed to develop the capability of its future Leaders ensuring a smooth transition and enhanced performance in their future roles. The course principles are to create development opportunities, prepare employees for future opportunities, and increase the talent pool within the organisation. 50 individuals have completed the Aspire Development Programme.

My Manager

76% of staff agreed

My manager cares about how satisfied I am in my job

Current and aspiring leaders are supported by Target Group through access to: Leadership Management Development and Performance Modules, which cover leadership soft skills, self-awareness, and interpersonal skills; High Potential Programmes, set over a 9-month period; and external qualifications through the organisation’s access to courses from The Institute of Leadership & Management.

My Team
%

73% of staff agreed

My team is fun to work with

Teams have been holding meetings, one-to-ones, quizzes and celebrations over MS Teams. Using the broadcast feature, the new CEO held a meet and greet with all employees. Over 100 colleagues participated in the organisation’s live Q&A, reflecting how engaged its people are. It received extremely positive feedback and Target Group has held more since.

Personal Growth
%

57% of staff agreed

This job is good for my own personal growth

Its Aspire programme is designed to develop the capability of its future Leaders ensuring a smooth transition and enhanced performance in their future roles. The course principles are to create development opportunities, prepare employees for future opportunities, and increase the talent pool within the organisation. 50 individuals have completed the Aspire Development Programme.

My Team
%

73% of staff agreed

My team is fun to work with

Teams have been holding meetings, one-to-ones, quizzes and celebrations over MS Teams. Using the broadcast feature, the new CEO held a meet and greet with all employees. Over 100 colleagues participated in the organisation’s live Q&A, reflecting how engaged its people are. It received extremely positive feedback and Target Group has held more since.

Quick Facts

Organisation established in
1975
Total number of UK employees
Number of UK locations
38
Employee average age
49% : 51%
Male : Female employee ratio
25%
Employees earning £35k+
31%
Employee turnover (voluntary)
Quote from the top...

Our work over the next few years will get us to a place where we have world class employee engagement and are recognised as an employer of choice.

Gareth Roach, Chief People Officer

Benefits

Family-friendly

Companies offering school hours contracts to all staff.

Maternity

Companies offering at least 10 weeks’ full pay or generous alternative.

Private Healthcare

Companies offering private health insurance to all employees.

Holidays

Companies offering a minimum of 26 days annual leave to all employees.

Latest Achievements

National Ranking
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Best Small Companies to work for in the UK
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186
Best Mid-Sized Companies to work for in the UK
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186
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186
Best Large Companies to work for in the UK
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186
Best Big Companies to work for in the UK
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186
Best NFP Organisations to work for in the UK
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Wales
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32
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Yorkshire & The Humber
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
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Best Companies to work for in the UK
Sector Ranking
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18
Best Companies to work for in the UK
National Position
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186
Best
Large
Company to Work For in the UK
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Company to Work For in the South East
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Company to Work For in the South West
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32
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Company to Work For in Wales
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Company to Work For in Yorkshire & The Humber
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Company to Work For in the East Midlands
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Company to Work For in the West Midlands
Sector Position
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18
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