My Company - The level of engagement employees feel with their job and organisation
My Company is what we call an ‘output’ factor, it focuses on people’s ‘love’ and ‘pride’ in working for your organisation.
Now unfortunately you can’t directly make people feel these emotions, but when all of the other seven factors are doing well, people will be far more likely to experience that love and pride ultimately improving the My Company factor as a result.
Starting from January 2021, key performance indicator objectives for all managers include supporting the delivery of the group's Leadership Academy programme. Objectives are agreed at the beginning of every year; individual performance is assessed throughout; and 1:1s take place at the manager's discretion, according to need and regulatory requirements.
Staff were surveyed to check productivity, mental health and any support desired and the results suggested that 87% of employees felt KG was communicating enough and 90% believed they were receiving the right manager support. While company updates during lockdown were typically business-focused, any direct workforce concerns were addressed.
The business uses focus groups to review the needs of its workforce and to understand further what should be refreshed to improve employee engagement. On the back of this, the benefits offering, existing family-friendly policies, and how the company gives back were amended, to name just a few areas.
Global CEO Werner Lieberherr set up a monthly online meeting to update all employees on company-wide activities, including the impact of Covid-19 on the business. This takes place live, virtually, and people are free to ask him questions directly on any topic.
Employees have been inspired by the level of trust the company placed in them after it went from being 100% workplace-based to the vast majority working from home. Landis+Gyr trusted its people to continue to perform and they delivered – and, in many cases, exceeded expectations.
The Macmillan World's Biggest Coffee Morning – the cancer charity's biggest fundraising event – took place virtually this year with employees encouraged to grab themselves a cuppa and a slice of cake and join the online chat to have a natter with colleagues.
Ahead of a gradual return to the office, Olive has sent out survival packs containing a branded drinks bottle, face mask, branded hand sanitiser, Vitamin C and Zinc tablets and two packs of jellybeans – inside an Olive-branded canvas bag saying “Thanks for being awesome”.
Furloughed workers have been encouraged to complete product and technical training to enhance their skills and a number of people have achieved qualifications in the past year. Talent mapping across the business helps all employees to see where their role fits in and work towards new goals.
Everyone has access to a personal trainer to get fit – as well as free weekly Zumba and Pilates classes. For those who need extra support, Olive provides a professional counselling service. The business has offered flexibility to working parents and carers with extra responsibilities.
The monthly Simply the Best awards honour staff who have demonstrated PeoplePlus's three trademarks – True North, Own It, Improve to be the Best. Winners receive a financial award and an invitation to the annual awards evening at Warwick Castle.
PeoplePlus has launched an internal management development programme, called Improve to be the Best, for every line manager. The four-week programme is focused on employee engagement and the service-profit chain. The company also offers a range of internal apprenticeships leading to recognised management qualifications.
PeoplePlus has a long-running partnership with the Prince's Trust, which includes staff donating the pence from their salaries to the charity via the Pennies From Heaven scheme. Also, employees receive a paid day off for volunteering, which many used last year to offer pandemic-related help to charities and local people.
To give employee an engagement a boost during lockdown staff created videos of themselves covering the famous Beatles song Here Comes the Sun and competed in a virtual Olympics. When the videos were premiered Prestige sent everyone popcorn to enjoy as they watched them.
Staff have a well-equipped breakout room to unwind in, complete with a newly stocked games console, ping pong table, air hockey and an arcade games machine. At the weekly online quiz a name was picked at random from a hat to decide who would be quizmaster next, a tradition that Prestige has kept.
For every pound of weight that employees lost during an eight-week fitness programme this year, Prestige Telecom donated £5 to charity. Senior managers and directors also took part in a ration challenge, in which they ate the same food a Syrian refugee is allocated, to help Concern Worldwide raise over £1.5m.
Rapport works with WOW! Awards to uncover personal, individual stories of outstanding service by its employees. Its favourites are published in the Rapport Inspire book – which sits in the British library. All new starters get a copy to introduce them to Rapport's values and exceptional people.
All learning and development moved to a virtual setting within a fortnight of the March 2020 lockdown and Rapport has hosted training every day since. With over 12,500 hours completed content has covered more than just customer service and courses have taken a holistic approach encompassing financial, mental and emotional wellbeing.
As allies to the LGBTQIA+ community Rapport held events to recognise Transgender Awareness in November and during Pride Month it shared messages of acceptance, empowerment and compassion. On National Coming Out Day it partnered with the myGwork business community for a social media campaign #IAmOutAtWork where some Rapport employees proudly shared personalised graphics to mark the day.
Triple Point anticipates a mindset change in relation to flexible working but has not formalised this yet. In between lockdowns, people were allowed back to the office on a recommended but discretionary basis, which suited different people's wants and needs, and maintained a hub for employees to connect.
Development needs are assessed on an individual basis, with generous study support packages for those wishing to pursue professional qualifications. Group development sessions and 1:1 coaching are available throughout the year and there is a leadership development programme for an identified high-potential group.
During the pandemic, the company donated 15% of initial fees taken from all investment products to its Helping Hands initiative to supply 17,000 hand creams to frontline NHS workers, ambulance trusts, care homes and schools across the UK. Gifting is set to continue via a percentage raised in this way.
15below provide financial benefits to all employees that work for them. These include staff discounts, free life insurance and free private health care.
Office lighting is managed by PIR sensors, air conditioning is set on timers to automatically switch off out of business hours. They are also currently in the process of renewing their energy purchasing and have requested green energy options.
15below have two Mental Health First Aiders within the business to ensure that trained colleagues are on hand when needed. They also provide massages in-house to employees on a bi-weekly basis, which are very popular.
4C provides e-learning, external coaching and mentoring, financial support for work related qualifications, job shadowing and also paid time off for study to all employees who wish to progress with the business.
4C provides e-learning, external coaching and mentoring, financial support for work related qualifications, job shadowing and also paid time off for study to all employees who wish to progress with the business.
4C provides e-learning, external coaching and mentoring, financial support for work related qualifications, job shadowing and also paid time off for study to all employees who wish to progress with the business.
The Senior Management Team hold quarterly Town Halls at which they openly brief employees on business performance, Company changes and initiatives, Client developments, and their people experience and call out individual successes for recognition and reward.
First time managers receive training to help them to develop a leadership mindset, by managing the business, leading teams and developing people. All first time managers receive an email from the global team congratulating them and guiding them to the resources that are available for first time managers, focusing on the foundation manager skills needed in the first 6 months. They believe a great start makes all the difference.
All employees are entitled to spend 24 hours annually, volunteering at a charity of their choice.
