My Company - The level of engagement employees feel with their job and organisation
My Company is what we call an ‘output’ factor, it focuses on people’s ‘love’ and ‘pride’ in working for your organisation.
Now unfortunately you can’t directly make people feel these emotions, but when all of the other seven factors are doing well, people will be far more likely to experience that love and pride ultimately improving the My Company factor as a result.
The firm created a new job title for its 30 secretaries who were feeling undervalued. In collaboration with them, it came up with a title that worked better for them and a pathway that formalised progression.
Kilburn & Strode is working on a transparent pay grid for its team of IP administrators. Last Easter all staff received a £25 gift card to buy something that would enhance their wellbeing.
Last year, the firm partnered with The Access Project, which helps disadvantaged young people gain access to university. Staff volunteer as tutors. The project found the programme boosted GCSE results by more than half a grade in the tutored subject and increased the chances of getting a place at a top university four-fold.
The company's values, which drive recruitment and its recognition and review process, are embraced by everyone but the senior team sets an example. Geekiness is about employees' passion for understanding what they do; generosity is about being generous with time to help people; drive is about commitment to action.
Kyan has two ways of recognising employees: a bonus linked to performance against living the company's values and a less formal "thank you" where staff are encouraged to thank team members on a personal level with surprise gifts such as a book or a new mug.
All team members have a self-directed development budget. Training and development is flexible and can involve studying team coaching and board dynamics at Henley Business School, training in practical skills via HubSpot Academy or having a go at improv to help with presentation skills.
Many company leaders have completed the Lane4 Coaching Performance Excellence programme, accredited by Middlesex University, and the Trans4m Programme was launched in 2017 to support new leaders transitioning into their first people-management role. Each course takes six to nine months and is designed and delivered by Lane4 consultants and senior managers.
Lane4's Magic Mondays business updates are now held virtually, with the leadership team joining the sessions. A monthly extended leadership forum includes all heads of department and above and allows for an hour's discussion on topics key to the company.
Company Days are held three times a year where everyone comes together for business updates, the opportunity to network and to have a bit of fun. Online social activities such as talent shows, coffee connects, pet pageants, cook-alongs and garden walk-arounds all also attracted good levels of attendance and feedback.
For anyone who was furloughed, the company organised training through the learning and development team and worked closely with their managers to ease them back into work. It encouraged every employee on furlough to learn a new skill that could support them on their return to work.
The bespoke Launch programme caters for people's individual learning needs. Each employee is assigned to a course which they complete over a number of months. The delivery is increasingly and sometimes wholly online, using tools such as Zoom to ensure content is delivered in an engaging manner.
The LHi Global Challenge, launched during Mental Health Awareness Week, connected people across the group and encouraged them to run, walk or cycle. During the pandemic there were virtual race nights, escape rooms, bingo, quizzes, workout classes, coffee breaks, book clubs and guitar lessons.
Managing Director Malcolm Vincent encourages colleagues to share knowledge and inspire people to care about their holistic health and overall wellbeing, so that they can lead healthier lives. The guiding principle at Lifeplus is to help people feel good and its vision is to help everyone around the world live well.
As part of its approach to hiring staff, Lifeplus creates short videos that summarise a job role and use this when reaching out to potential talent to stimulate a conversation. It also makes use of social spaces to showcase the company's culture and people.
The company helped staff to cope with feelings of uncertainty during the pandemic, using podcasts explaining the nature of anxiety and some CBT-based techniques. It also encouraged people to focus on their listening and noticing skills when using video-based online communication.
The management structure at Made Tech is based on coaching and mentoring. Guidance for line managers has been written into its handbook to ensure everyone knows how to get someone promoted or handle the annual review and pay increases. Staff wellbeing is central to decision-making.
The business stepped up its online communication with all staff when it moved to fully remote working last year. Managers took the initiative in providing information and support, answering questions in video chats and emails. Its wellbeing Slack channel has never been more active.
Managers had regular monthly reviews during the pandemic and continued with scheduled one-to-one sessions. The senior management team held meetings via Zoom and kept their colleagues informed about coronavirus-related developments. The charity operated its training and development, independent mentoring and coaching schemes.
Wellbeing Wednesday prompted discussions on the potential of using the communication tool Workplace. Employees engaged with this and the charity was able to share images of activities in the work setting, which could be accessed by those who were on furlough or working from home.
Information about the effects of the pandemic and public health guidelines was sent to colleagues on a weekly basis on what became known as Wellbeing Wednesday. Emails were used to encourage people to look after their health and wellbeing, providing links to useful websites.
During the pandemic the company introduced the Naked Treat Box, as a way of boosting community and rewarding one another. Everyone gets to nominate one person every quarter and write them a message of appreciation which goes in the box containing locally sourced goodies.
Every year Naked Wines sends six budding future leaders on a four day Happy Leadership course. Two employees who attended the course have since been promoted to Head of Partnerships and Head of Continuous Improvement. Two rising stars have been supported to study for an MBA at the local university.
Employees get one day paid leave a year to support the local community from volunteering to giving blood and cleaning up local beaches. It also raises money every month for winemaker Carmen Stevens to run a soup kitchen for disadvantaged children in South Africa.
The company's monthly staff award has been renamed the Lorraine Berry award, in memory of its Learning and Development Manager, a dear colleague who passed away last year. CEO Susanna sends gift tokens as a thank you to employees who have gone above and beyond during the pandemic.
The #OneFileinNature initiative encourages every employee to spend an hour outdoors during daylight each day to nurture their health. The company has paid for wellbeing apps to encourage activities such as yoga and meditation and puts on Zumba classes during the working day.
OneFile provides career advice and work experience to BAME females, a group under-represented in the technology sector. Clothes are donated to a charity that helps people in poverty dress smartly for job interviews and extra tea and coffee is given to a homeless shelter.
Induction Week for new recruits is now an entirely virtual experience. IT equipment is sent to their home and setup is assisted remotely. Microsoft Teams chats allow newcomers to ask questions and meet their colleagues, and there is time for an occasional Kahoot! session.
Furloughed staff were provided with industry-specific and regulatory training, with workshops on productivity, communication and wellbeing. Line managers and team leaders were offered training on managing remote teams and across the business there was a learning package that featured LinkedIn courses, TED Talks and documentaries.
Employees were encouraged to stay healthy during the pandemic, with virtual exercise classes twice a week and a run club set up on Strava. Company-wide meetings were held focusing on mental health in the workplace, and there was a stress reduction course.
