My Company - The level of engagement employees feel with their job and organisation
My Company is what we call an ‘output’ factor, it focuses on people’s ‘love’ and ‘pride’ in working for your organisation.
Now unfortunately you can’t directly make people feel these emotions, but when all of the other seven factors are doing well, people will be far more likely to experience that love and pride ultimately improving the My Company factor as a result.
Their EAP is operated by Hospitality Action and supplies their teams with free of charge, 24/7 assistance should they require it. This could be for financial assistance, grief counselling, depression and anxiety, addiction of any kind or just to talk to someone. This provides the opportunity to chat online Monday to Friday, tons of information and fact sheets on a wellness portal loaded with relevant information, free 24/7/365 phone line available to speak to a qualified clinician - this can also be escalated to 5-6 free face to face counselling sessions if required. Management referrals - to assist someone in making that first phone call and management advice line for dealing with difficult situations.
They are an employee owned business which means their team members are eligible for a tax free financial reward after 1 years service. Their profits from the business continue to be reinvested but by being employee owned all team members have the opportunity to directly impact the "bottom line"
They are also an accredited Real Living Wage employer, meaning that all of their team members aged 18 years old or over are paid to the appropriate level, moving them away from the long hours, rubbish pay scenario of previous hospitality reputations.
They have 4 values within in their team and Community is one of them. As the largest employer on the Isle of Arran they have a large social responsibility to the community and their team are actively encouraged to be part of this. They have taken part in local beach cleans as well as promoting local events such as the Highland Games, Fireworks and Bonfire nights, Arran Show and much more.
Isle of Arran Food Bank has received a large amount of produce from their team during a food bank drive in early 2018 by the entire team
Arran Trust - all guests that stay on the resort are asked to donate £1 on check out and over the last year this has been over £30,000.
Audley has invested heavily in management development and launched a global programme for all managers called ‘Navigators'. The programme lasts for 12 months and will operate over the next few years. Two external suppliers are co-facilitating the programme with the People Development team at Audley. Costing c£4k pp, the programme is very comprehensive and consists of a welcome webinar, 4 x 2 day facilitator led sessions and a half day close event.
The structure of the programme is based on ‘Managing myself; Managing my team; Managing Audley'. At the start of the programme all managers complete a 360 degree survey so they receive feedback at the start of the programme knowing the areas they wish to develop. The feedback has been extremely positive and people like how the programme has been tailored to Audley focusing on practicality.
Audley has a mentoring programme, where all successors and top talent receive mentoring. They have also focused on matching managers/leaders with projects that are happening outside of their immediate areas, thus developing their knowledge and skills giving them a broader outlook and understanding of the business.
Their reward and recognition platform, The Globe allows employees to celebrate and share in each other's successes. Through The Globe their people can send e-cards to one another within and across offices. The Globe also tracks employees birthdays and displays company-wide events.
They have also introduced award vouchers through The Globe. At their monthly Company Meetings/Town Halls they have "Angel" award winners for upholding their Audley values. These Angel awards can be redeemed in The Globe for use at various hotels, shopping websites, etc.
Globally and locally, many teams use chat platforms to stay in touch and connected. They have a strong company presence through Instagram, Facebook and LinkedIn and encourage all employees to share their travels and stories about life at Audley socially.
Their reward and recognition platform, The Globe allows employees to celebrate and share in each other's successes. Through The Globe their people can send e-cards to one another within and across offices. The Globe also tracks employees birthdays and displays company-wide events.
They have also introduced award vouchers through The Globe. At their monthly Company Meetings/Town Halls they have "Angel" award winners for upholding their Audley values. These Angel awards can be redeemed in The Globe for use at various hotels, shopping websites, etc.
Globally and locally, many teams use chat platforms to stay in touch and connected. They have a strong company presence through Instagram, Facebook and LinkedIn and encourage all employees to share their travels and stories about life at Audley socially.
When new team members join, as part of their settling in process they all take part in a Welcome Fest which is designed to give them the background of the company, they talk about their purpose, their values and their behaviours so that they can live by these, as part of the Away Resorts family, and provide the best customer service possible to their guests. They also learn about the history the business, who is who and what they expect from each other. The sessions are very interactive, based around festival theme and are delivered by their Park Marvels who are in house trainers who have a day job which may range from accommodation cleaning through to F&B assistants and People Development champions.
A monthly recognition programme of awards celebrates a holiday hero of the month at each location, and there is an overall monthly winner. The award recognises not only the big things but importantly, the little things that make all the difference and align to their values. Each monthly overall winner is then considered for the sought-after Holiday Hero of the Year award. They also have their Awesome Awards, these are rewarded to individuals who have gone above and beyond, and live and breath their Values or have shown an exceptional level of service to their customers.
When new team members join, as part of their settling in process they all take part in a Welcome Fest which is designed to give them the background of the company, they talk about their purpose, their values and their behaviours so that they can live by these, as part of the Away Resorts family, and provide the best customer service possible to their guests. They also learn about the history the business, who is who and what they expect from each other. The sessions are very interactive, based around festival theme and are delivered by their Park Marvels who are in house trainers who have a day job which may range from accommodation cleaning through to F&B assistants and People Development champions.
Roadshow Events – They have continued their annual roadshow events this year in which members of the Senior Executive Board travel the country to meet with their employees to deliver key updates, messages and networking opportunities. This year the focus of the Roadshows has been to feedback to their employees on the results of an internal Transformational Diagnostic conducted to gain an in-depth understanding of their business from their employee's perspective, so that they can work towards change and transformation of their business. Everyone was invited to these events which occurred in various locations across the country, and for those that couldn't attend physically, they offered a virtual solution.
Personal Learning Networks with social learning becoming more popular, several of their employees naturally use PLN's to support their development at work, effectively using associates and peers on Twitter, LinkedIn and Facebook. Instant Messaging during the period under review, they have adopted a new company wide communication method to promote learning and development opportunities, internal vacancies and support with new system integration and learning. This platform also facilitates a new method of sharing information about beneficial training and development undertaken, sharing success stories etc. Information Sharing within their organisations intranet, they have developed a learning & development hub to share useful training and development material, documentation and content. As a number of these techniques are new, along with launch of the learning & development team, the true impact of the department and strategies are still to be evaluated, but as the above demonstrates positive pioneering steps at Babington are being taken to improve the opportunities for their people's growth and career aspirations.
Roadshow Events – They have continued their annual roadshow events this year in which members of the Senior Executive Board travel the country to meet with their employees to deliver key updates, messages and networking opportunities. This year the focus of the Roadshows has been to feedback to their employees on the results of an internal Transformational Diagnostic conducted to gain an in-depth understanding of their business from their employee's perspective, so that they can work towards change and transformation of their business. Everyone was invited to these events which occurred in various locations across the country, and for those that couldn't attend physically, they offered a virtual solution.
At Barker Ross they work towards achieving 'Acts of Kindness' and have done many things including handing out sleeping bags to the homeless, to handing out Easter eggs at the local children's hospital and raising money to help with an operation for an ex-employee, their aim is to achieve 30 Acts of Kindness throughout the year.
At Barker Ross they work towards achieving 'Acts of Kindness' and have done many things including handing out sleeping bags to the homeless, to handing out Easter eggs at the local children's hospital and raising money to help with an operation for an ex-employee, their aim is to achieve 30 Acts of Kindness throughout the year.
Barker Ross is built around its people and is perceived both internally and externally as a recruiter that cares about its employees, clients and candidates.
Their company values are abbreviated as CARE.
Communication
They encourage an environment of openness and transparency with straight forward direct communication between employees and clients.
Autonomy
They strongly believe that through increased autonomy employees at Barker Ross are healthier and motivated to take on new responsibilities and approach their roles in a way that suits their personality and skill set.
Reliability
Their Professional and reliable staff provide a high-quality service to meet customer needs to ensure the group's success. They consistently demonstrate faithful behaviour and fulfil expectations showing trust and loyalty through their reliability.
Enjoyment
It is important to them to enjoy working at Barker Ross, embrace their culture and have fun whilst excelling in your chosen career.
The Leadership Programme at Barton Willmore is designed to support Directors and Associates in their career and personal development. It consists of two courses of away days and action sets. The course involves high quality, high energy, bespoke workshops and an evening meal with Partners to support internal networking, plus a confidential external coaching session based on 360 degree feedback and psychometric profiling.
The Leadership Programme at Barton Willmore is designed to support Directors and Associates in their career and personal development. It consists of two courses of away days and action sets. The course involves high quality, high energy, bespoke workshops and an evening meal with Partners to support internal networking, plus a confidential external coaching session based on 360 degree feedback and psychometric profiling.
The organisation run interactive workshops in each of their offices, allowing all employees the chance to share ideas in relation to the Investing in People initiatives.
An annual staff awards programme is held where colleagues can nominate each other to receive non-financial rewards for their work.
They want to attract, recruit and retain the best people and one of the ways they do this is by investing in their staff's health and wellbeing to create a positive, professional place to work. Their Wellbeing Group promote numerous health and wellbeing initiatives including:
• Hosting tea and talk and wellbeing walk events for World Mental Health day, to share experiences over a cuppa and a cake;
• Providing a quiet and relaxing area where staff can take time out of the working day to relax and unwind. They encourage staff to log off from their electronic devices, listen to relaxing music, read or do a puzzle.
• Creative charity fundraising in support of national campaigns such as Jeans for Genes, Wear it Pink and Movember
• They also encourage staff to step away from their desks and walk in the fresh air when they have their team catch ups instead of sitting in a meeting room.
• They hold monthly, on-site massage clinics.
They want to attract, recruit and retain the best people and one of the ways they do this is by investing in their staff's health and wellbeing to create a positive, professional place to work. Their Wellbeing Group promote numerous health and wellbeing initiatives including:
• Hosting tea and talk and wellbeing walk events for World Mental Health day, to share experiences over a cuppa and a cake;
• Providing a quiet and relaxing area where staff can take time out of the working day to relax and unwind. They encourage staff to log off from their electronic devices, listen to relaxing music, read or do a puzzle.
• Creative charity fundraising in support of national campaigns such as Jeans for Genes, Wear it Pink and Movember
• They also encourage staff to step away from their desks and walk in the fresh air when they have their team catch ups instead of sitting in a meeting room.
• They hold monthly, on-site massage clinics.
BCW is committed to developing managers through the BCW Brilliance Academy. The Academy is designed to support the commercial strategy and is in line with the ongoing Learning and Development analysis and Personal Development Plan.
BCW is committed to developing managers through the BCW Brilliance Academy. The Academy is designed to support the commercial strategy and is in line with the ongoing Learning and Development analysis and Personal Development Plan.
BCW is committed to developing managers through the BCW Brilliance Academy. The Academy is designed to support the commercial strategy and is in line with the ongoing Learning and Development analysis and Personal Development Plan.
Recently, Berry marked Mental Health Awareness Week by holding a lunch for all employees. At this lunch they utilised prompt cards to stimulate conversations about mental health and general day-to-day life of colleagues. Employees felt that this was a great chance to get away from their desks and get talking to people that they usually wouldn't see.
There is a lot of emphasis at Berry on giving back to the local community. Employees have recently took part in the local Salisbury Bubble Rush event with their families in order to raise money for the Salisbury Hospice Charity. The business also sponsors the local football team with a 3-year deal in place to be their main sponsor, the funds from which has helped the Club to stay afloat.
There is a lot of emphasis at Berry on giving back to the local community. Employees have recently took part in the local Salisbury Bubble Rush event with their families in order to raise money for the Salisbury Hospice Charity. The business also sponsors the local football team with a 3-year deal in place to be their main sponsor, the funds from which has helped the Club to stay afloat.