The CEO has introduced a quarterly communication session which he chairs and uses this time to deliver business results face to face, encouraging employees to question him directly during those meetings. In addition, any suggestions can be submitted to 'Bright Ideas' which the CEO monitors and responds to directly. Each quarter one of the nominees is awarded £250 for the most innovative suggestion.

Secure Trust Bank encourages all staff to take time off during their working days to volunteer their time for the nominated 2012 charity, QAC. This is reinforced by the CEO who 'tops up' the money raised in events from his own pocket. The events throughout the year are driven by the department managers who are often found at the front leading their team during the event, i.e. the IT team helped re-organise the library and the Lending and Project teams helped redecorate rooms by painting walls. All events although organised by a specific department involve everyone within the business to a greater or lesser extent, often creating a competition between departments.

Secure Trust Bank encourages all staff to take time off during their working days to volunteer their time for the nominated 2012 charity, QAC. This is reinforced by the CEO who 'tops up' the money raised in events from his own pocket. The events throughout the year are driven by the department managers who are often found at the front leading their team during the event, i.e. the IT team helped re-organise the library and the Lending and Project teams helped redecorate rooms by painting walls. All events although organised by a specific department involve everyone within the business to a greater or lesser extent, often creating a competition between departments.