The Cumberland

As a mutual building society our purpose is to create a banking experience that's kinder to people and planet.
Hidden mission statement
http://www.cumberland.co.uk

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The Cumberland Building Society is an institution that holds dear its roots in community values. Established in the north-west of England and south-west of Scotland, it has expanded its reach nationally, specialising in mortgages, savings, and other financial services.

The beating heart of The Cumberland is its people. The organisation ensures the mental and physical wellbeing of its employees, providing support and facilitating conversations about various wellbeing topics. It has also demonstrated a commitment to gender inclusivity, with 40% of its Senior Leadership Team and Board positions currently held by women. This commitment extends to a target of 50% by 2025.

The Cumberland is a living wage employer, with employee reward schemes based on performance against its values framework and quality of service. Through the 'Power Hours' programme, it supports colleagues in gaining new skills, providing bite-sized learning opportunities for managers.

The Cumberland also promotes transparency and communication through its weekly 'Straight Talk' emails and bi-monthly Business Round-ups, keeping all colleagues informed and engaged.

The Society's commitment to the environment is evident in its recycling and energy-saving practices. Furthermore, its dedication to its local communities is manifested in its charitable initiatives, such as the Kinder Kind of Kitchens community initiative addressing food poverty. The Cumberland is a vibrant, purpose-driven organisation that values its employees and the communities it serves.

A spotlight on

The Cumberland

View the latest achievements

Featured Workplace Factors

Personal Growth

81% of staff agreed

The experience I gain from this job is valuable for my future

The Cumberland’s 'Power Hours' programme provides regular opportunities for personal growth, equipping managers with new skills and knowledge. This initiative encourages ongoing learning and skill utilisation, fostering advancement opportunities within the organisation.
My Manager

92% of staff agreed

I feel that my manager talks openly and honestly with me

The Cumberland’s Straight Talk for People Managers ensures that managers are well-informed, enabling them to confidently lead their teams. This initiative promotes trust, support, and care, strengthening the bond between managers and their teams.
My Team

92% of staff agreed

People in my team go out of their way to help me

The Cumberland fosters team spirit and a sense of belonging through regular social events such as the annual Christmas party, quiz nights, walks, and shopping trips. These initiatives help cultivate a fun and inclusive work environment.
Personal Growth
%

81% of staff agreed

The experience I gain from this job is valuable for my future

The Cumberland’s 'Power Hours' programme provides regular opportunities for personal growth, equipping managers with new skills and knowledge. This initiative encourages ongoing learning and skill utilisation, fostering advancement opportunities within the organisation.
My Manager
%

92% of staff agreed

I feel that my manager talks openly and honestly with me

The Cumberland’s Straight Talk for People Managers ensures that managers are well-informed, enabling them to confidently lead their teams. This initiative promotes trust, support, and care, strengthening the bond between managers and their teams.
Personal Growth
%

81% of staff agreed

The experience I gain from this job is valuable for my future

The Cumberland’s 'Power Hours' programme provides regular opportunities for personal growth, equipping managers with new skills and knowledge. This initiative encourages ongoing learning and skill utilisation, fostering advancement opportunities within the organisation.

Quick Facts

Organisation established in
1850
Total number of UK employees
Number of UK locations
40
Employee average age
38% : 62%
Male : Female employee ratio
41%
Employees earning £35k+
15%
Employee turnover (voluntary)
Quote from the top...
I'm absolutely delighted with this result. The accreditation means we can confidently and proudly share with the external world that our reputation for great customer service is backed up by our great people and our credentials as a great place to work. We’ll be looking at ways we can use what our people have told us in this survey to improve things further, and progress to becoming a two-star outstanding place to work.

Des Moore, Chief Executive Officer

Benefits

Long Service

Companies where at least 40% of the staff have worked there for more than five years.

Women in Senior Management

At least 40% of senior managers are women.

Latest Achievements

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Interested in a career with
The Cumberland
?

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3 Star

organisation, simply click the link for further information about careers with

The Cumberland

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