TeamSport are the UK's largest indoor karting company, their mission is to provide customers with the ultimate indoor karting experience; racing the best karts on exciting multi-level tracks. It all started for TeamSport back in 1992 in Guildford, Surrey when they opened their first track. They now have 24 centres across the UK including Birmingham, London, Brighton, Cardiff, Leeds, Newcastle and Manchester. In the last 18 months they have moved away from zero-hour contracts to contracted hours. This has seen their staff retention rate increase as staff feel more engaged in the business, have access to a healthy supply of working hours and have ample opportunities work extra during peak trading. As the result of staff training, every department has seen staff promoted or progressed over the last 12 months. To support work/life balance, increasing numbers of staff have been given more flexible work patterns.