Roadchef is a leading light in the UK's roadside service area industry, with a mission to make Britain's roads safer, happier, and more environmentally friendly by destressing and delighting road users. This commitment extends beyond its customers to its workforce. Roadchef puts its team at the forefront, recognising that its people are its most valuable asset. It offers a range of internal management development programmes, helping individuals to nurture their skills and advance their careers. This focus on internal growth has led to over 65% of management vacancies being filled by existing team members.

Employee engagement is high on Roadchef's agenda, with weekly Executive Board meetings, monthly Board and Executive meetings, and a weekly newsletter, the Roadchef Roundup, ensuring communication is consistent, clear, and purposeful. The senior leadership team shares key updates via video messages, maintaining a strong line of communication with all employees.

Roadchef's values are deeply ingrained in its operations and underpin all its communications. They are recognised and rewarded through the Everyday Heroes scheme, a program that celebrates team members who go the extra mile for customers and colleagues. This culture of recognition is reinforced with a quarterly brochure showcasing the exceptional work of the team.

The company also offers flexible working arrangements, with head office employees having the option to work from home up to three days a week, ensuring engagement remains high across the board.