The NHS Business Services Authority is an executive non-departmental public body of the Department of Health and Social Care. It manages around £35 billion of NHS spend annually, delivering crucial national services like prescription pre-payment certificates and NHS Jobs.

The organisation is deeply committed to creating an inclusive and supportive work environment. Upholding its CARE values, the NHS Business Services Authority have active staff networks that focus on employee wellbeing, inclusion, and environmental concerns. Through initiatives like the ‘WeCARE cafes’, employees can engage with a variety of subjects and activities, including yoga and desk-based Pilates. The organisation also launched a wellbeing App and offer regular wellbeing sessions. Promoting mental health, the NHS Business Services Authority has focused on providing additional training and support, creating a safe space for employees.

The NHS Business Services Authority also prioritises employee development with initiatives such as the talent development programme for BAME colleagues and the ‘Managers Essentials’ programme. It encourages volunteering, allowing employees to take two days' paid leave to support a charity or organisation of their choice.

Further, the NHS Business Services Authority is committed to social impact, aiming to deliver 50,000 hours of volunteering by 2029. It has a Social Impact Steering Group and has established relationships with organisations like ‘Urban Green’ and ‘The People’s Kitchen’.