Medaille Trust

Medaille Trust’s mission is to provide refuge and freedom from modern slavery. We are one of the largest provider of supported safe house beds for victims of modern slavery in the UK.
Hidden mission statement
http://www.medaille-trust.org.uk

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In nine safe houses across Britain, the Medaille Trust provides refuge and freedom from modern slavery. It is one of the UK's largest providers of accommodation and round-the-clock support for victims.

It employs almost 120 people in the safe houses. They stage regular team meets that are often focused on food from different cultures. Residents of the safe houses are involved in cooking and eating the meals.

Staff also take trips out with residents to places such as the zoo, Kew Gardens and pick-your-own farms. These help to build teams and foster strong work relationships among staff and with clients.

The annual conference brings teams together. Last year's took place in Manchester and was given the theme of wellbeing. There were workshops in mindfulness and physical and mental health. At the annual awards dinner, a morale-boosting event, they were entertained by a magician and there was music and dancing.

Thanks to feedback from staff, the charity has boosted what it offers them. It raised its rates for expenses, set up a new benefits platform, gave staff an extra day off on their birthday, as well as a day to volunteer for a project to support their community, and launched a menopause cafe.

Senior leaders are passionate about the organisation's work and they make sure they demonstrate it. They work hard to collaborate in providing opportunities for staff to work together. Managers are invited to join regular senior management meetings to ensure two-way communication.

A spotlight on

Medaille Trust

View the latest achievements

Featured Workplace Factors

My Company

99% of staff agreed

I feel proud to work for this organisation

Annual awards recognise team members who exemplify the charity's values of "empowerment, respect, collaboration, compassion and passion". They are announced at an awards ceremony at the organisation's annual conference.

Fair Deal

68% of staff agreed

I am happy with the pay and benefits I receive in this job

In July, Medaille gave all staff who were earning less than £30,000 a year, a 10% pay rise to reflect the rate of inflation at the time. The charity has also reviewed its job descriptions and pay structure to ensure they are fair and transparent.

Giving Something Back

90% of staff agreed

This organisation is keen to help people from disadvantaged backgrounds

At the Mersey service, an area of wasteland has been turned into an allotment, where residents plant and grow vegetables. Gardening is known to be good for mental and physical wellbeing, so it benefits residents but, on top of that, excess produce is donated to the local food bank.

My Company
%

99% of staff agreed

I feel proud to work for this organisation

Annual awards recognise team members who exemplify the charity's values of "empowerment, respect, collaboration, compassion and passion". They are announced at an awards ceremony at the organisation's annual conference.

Fair Deal
%

68% of staff agreed

I am happy with the pay and benefits I receive in this job

In July, Medaille gave all staff who were earning less than £30,000 a year, a 10% pay rise to reflect the rate of inflation at the time. The charity has also reviewed its job descriptions and pay structure to ensure they are fair and transparent.

My Company
%

99% of staff agreed

I feel proud to work for this organisation

Annual awards recognise team members who exemplify the charity's values of "empowerment, respect, collaboration, compassion and passion". They are announced at an awards ceremony at the organisation's annual conference.

Quick Facts

Organisation established in
2006
Total number of UK employees
Number of UK locations
41
Employee average age
12% : 88%
Male : Female employee ratio
16%
Employees earning £35k+
27%
Employee turnover (voluntary)
Quote from the top...

I want every staff member in our charity to feel engaged and satisfied. The jobs of so many of our staff can be very challenging because of the very nature of the work we do, protecting and supporting victims who have experienced severe trauma. We recognise these challenges and have tried very hard to make working conditions as good as possible for our employees and this is what is reflected in their feedback. The feedback from our staff survey in 2021 helped us last year to focus on several initiatives to support staff. There was a greater emphasis on well-being and the introduction of Well-being Wednesdays, a 10% pay rise for staff earning less than £30k p.a., an extra day off on your birthday, a day off for volunteering, a Caboodle staff benefits package and the launch of a Menopause Café. We also placed even greater emphasis on equality, diversity and inclusion (EDI) with our EDI Board meeting regularly to discuss best practice and new initiatives and rolling out appropriate EDI training. This year we will continue to work hard to become a world class organisation to work for.

Garry Smith, Chief Executive - Medaille Trust

Benefits

Women in Senior Management

At least 40% of senior managers are women.

Holidays

Companies offering a minimum of 26 days annual leave to all employees.

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