The Leader and senior management team interact regularly with employees. All managers and directors regularly attend social events with staff by organising and attending social evenings, which involve quiz nights or bowling. All JoJo main offices are open plan and all sites are designed so that break facilities are integrated where all members of staff at different levels can interact during breaks and lunch. This encourages staff to socialise and discuss local or social events and further encourages the open door policy. The company Intranet has a section called 'Ask a director or manager a question'. This encourages employees to ask questions and make comments directly to the relevant head of department.

They take a very informal approach to looking after employee wellbeing. Although they have policies and procedures, they regularly work outside of these to ensure the wellbeing of the employees comes first. For example, they offer enhanced sickness pay, very flexible working hours and home visits as often as the employee would like. Some members of staff contact senior managers and directors outside of the normal working hours for chats of support or encouragement, a practice that is very unique to JoJo and encouraged at all times. They conduct annual audits across the company to measure any stress levels and ensure all employees are achieving a good work/life balance. Many employees have the ability to log in to their desks from home which permits them to be more flexible. Employees are encouraged to leave work on time and all holiday must be taken each year. In special circumstances employees are given additional time off for special occasions or sabbaticals. Parents are encouraged to return to work and take up part time roles and JoJo has a large proportion of part time roles which works well for parents. There are events organised throughout the year which always involve family members.

JoJo contributes to numerous small charities which are based in the local vicinity of the JoJo stores. For example, they give a Christmas gift to all the children in care in Torfean, the borough local to the head office. These presents are collected up from the design studio and the head office and generous stockings are made up from items taken from stock. The senior designer at the London Design Studio has been designated Environmental Champion for the company and has been pro-active in implementing a company policy on environmental issues, ensuring that every element of design and production takes its environmental impact into consideration. They have an informal system of monitoring their effects on the environment and are constantly striving to reduce their impact. Such attempts have included ensuring that all packaging is responsibly sourced, reducing the amount of packaging and keeping the chemicals used to a minimum. The company re-uses as many materials as possible, including packaging and bubble wrap and all paper, cardboard, plastics and cans are recycled. The company has also introduced the Government bike scheme to encourage employees to cycle to work