New starters and all colleagues have access to the Leadership Team. There is an open door style of support and there are many mechanisms to ensure colleagues feel listened to and their feedback is taken on board. Flexible working ensures and enables an equalitarian style of working which enables both formal and informal messages to be relayed and is a two-way opportunity. Their Performance Screens at each site ensure clarity and consistency of messages, incorporating competitions on the screens, sharing good news as well as updates on the balanced scorecard, health and wellbeing initiatives to ensure a consistent approach to communicating effectively. The monthly brief is an employee briefing which seeks feedback with answers to questions and comments provided the following month. They also have a staff magazine, GRAPEVINE, which includes information and competitions and involves a cross section of colleagues to ensure a mix of attractive articles for everyone.

In the last 12 months there has been the formation of a Senior Managers' Group which means there is a core group of managers responsible for key aspects such as managing attendance and working together to support the Leadership Team as well as managers and colleagues within their teams. It enables idea sharing and a cohesive approach to guiding and supporting colleagues across the Trust, as well as an additional forum for sharing ideas and listening and learning from experiences. Nick Atkin the Chief Executive is an exceptional leader who is the driving force behind the performance, direction and success of the organisation. What makes him distinctive is his approach to business, to the customers; to colleagues and to the working environment he has created. In business, he is very driven and extremely determined. He leads by example, is very well respected and strives for excellence and success. He is innovative, encourages new ideas and radical thinking and embraces change. On a personal level, he is extremely personable and supportive, accessible and takes a personal interest in all colleagues.

In the last 12 months there has been the formation of a Senior Managers' Group which means there is a core group of managers responsible for key aspects such as managing attendance and working together to support the Leadership Team as well as managers and colleagues within their teams. It enables idea sharing and a cohesive approach to guiding and supporting colleagues across the Trust, as well as an additional forum for sharing ideas and listening and learning from experiences. Nick Atkin the Chief Executive is an exceptional leader who is the driving force behind the performance, direction and success of the organisation. What makes him distinctive is his approach to business, to the customers; to colleagues and to the working environment he has created. In business, he is very driven and extremely determined. He leads by example, is very well respected and strives for excellence and success. He is innovative, encourages new ideas and radical thinking and embraces change. On a personal level, he is extremely personable and supportive, accessible and takes a personal interest in all colleagues.