Best Companies | Consumer Intelligence Company Profile

Consumer Intelligence is a Bristol-based financial services insight partner that thrives on its purpose: “Building confidence in financial services”.

Over the past 20 years, the company has been benchmarking the insurance market and retail banks in the UK and beyond. By focusing on its core values: Be Credible, Be Reliable, Be Innovative, Be Connected and Win Together, it has helped major brands enhance their business performance.

Consumer Intelligence operates an 'outcome only working' environment, promoting a work-life balance and focusing on the impact of their work. The company prides itself on its unique culture, with employees often citing ‘the people’ as the best aspect of their job.

Clear communication is facilitated through monthly town hall meetings, a weekly e-newsletter, SharePoint, and Teams. The company utilises a cascading goals approach via Objectives and Key Results, ensuring alignment across departments and individuals. The company fosters understanding by consistently sharing market conditions, industry trends, and competitor analysis.

Its leadership is committed to transparency in decision-making processes, enhancing organisational clarity and trust. Consumer Intelligence ensures that employees have access to essential resources for effective job performance. Its values are not just spoken about, but lived and demonstrated through actions, behaviours and decision-making processes. It recognises those who exemplify these values through a 'high five' initiative, celebrating the winners at monthly Town Hall meetings.

Consumer Intelligence is a company where values are lived, people are valued, and confidence in financial services is built every day.

Fair Deal

68% of staff agreed

I am paid fairly for the work I do relative to people in similar positions in similar organisations

The organisation recognises employees regularly. Each month, Consumer Intelligence gives recognition awards at all company meetings. These are based on “high fives” (a peer-to-peer recognition tool) that speak to the company’s culture and values.

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My Manager

100% of staff agreed

My manager cares about me as an individual

This year, Consumer Intelligence completed a 6-month coaching programme available to managers to learn how to have more dynamic conversations with teams and peers. It has also recently rolled out DISC insight profiles across the business which supports managers in understanding their behavioural tendencies and needs, as well as those of their teams and peers.

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Giving Something Back

88% of staff agreed

My organisation encourages charitable activities

This year, Consumer Intelligence published its Charity and Volunteering Guide which gives suggestions for volunteering and details on how to use volunteering days. Most recently, individuals have been making use of their company volunteering day to work with the RSPCA and NHS.

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Fair Deal

68% of staff agreed

I am paid fairly for the work I do relative to people in similar positions in similar organisations

See and search more examples of

Fair Deal

Best Practice

My Manager

100% of staff agreed

My manager cares about me as an individual

See and search more examples of

My Manager

Best Practice

Fair Deal

68% of staff agreed

I am paid fairly for the work I do relative to people in similar positions in similar organisations

See and search more examples of

Fair Deal

Best Practice

Quote from the top...

In 2024, as we continue to build confidence in financial services, the dedication and diversity of our team remain at the heart of our success. This year, we're not just sustaining; we're elevating our commitment to innovation and inclusivity, ensuring every team member's voice is heard and instrumental in shaping our journey. Our relentless pursuit of excellence—through authentic collaboration and a culture that champions personal and collective growth—drives us forward. Together, we're meeting the challenges of our dynamic industry and setting new benchmarks of excellence and integrity for our clients to rely on. This unity and drive differentiate us, underscoring our dedication to not just participate in the market but to transform it positively.

Ian Hughes, CEO

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