CHS's approach and decision making is reflective of the values of the organisation, with great emphasis on how they do things and how their customers feel about them. Respect - their Senior Management worked closely in developing and facilitating the company's behaviours based programme called 'Living our Values'. This workshop encourages participants to consider their approach and the impact it has on others. Through the workshop, the senior managers openly share their own personal and work related experiences, both positive and negative. Approach – CHS' Directors regularly go on 'Back to the Floor' visits to spend time with employees in different parts of the organisation. These are positively received by employees and the Directors. Partnership - in direct response to Best Companies feedback, they have launched an Employee Wellbeing Action Group. This is led by representatives from across CHS and jointly sponsored by two of their Directors. Directors attend operational team meetings across the organisation, building their connection to other teams and sharing knowledge. Openness - we have a truly consultative approach which runs throughout the organisation with staff, service users, customers and their wider community. Deliver - senior managers have refreshed their corporate vision, mission and logo, making them more accessible and representative of the organisation and allowing a clearer understanding of what employees need to do. They have gone back to basics and the emphasis is now on what, why and how they do it.

CHS continue to roll out 'Career Pathway Frameworks' within the organisation, these are job role specific and focus as much as on the behaviours and values of the organisation, as well as empowering the individual to demonstrate areas of high performance to increase reward potential. One of the unique elements of their competency frameworks is the focus on career progression and this has been successful in developing their team leader/supervisor talent pipeline. One of their strategic priorities is to develop their performance management processes to build upon the linkage of corporate performance to individual reward. This includes a review of how competency frameworks can be further rolled out across the organisation.

CHS's approach and decision making is reflective of the values of the organisation, with great emphasis on how they do things and how their customers feel about them. Respect - their Senior Management worked closely in developing and facilitating the company's behaviours based programme called 'Living our Values'. This workshop encourages participants to consider their approach and the impact it has on others. Through the workshop, the senior managers openly share their own personal and work related experiences, both positive and negative. Approach – CHS' Directors regularly go on 'Back to the Floor' visits to spend time with employees in different parts of the organisation. These are positively received by employees and the Directors. Partnership - in direct response to Best Companies feedback, they have launched an Employee Wellbeing Action Group. This is led by representatives from across CHS and jointly sponsored by two of their Directors. Directors attend operational team meetings across the organisation, building their connection to other teams and sharing knowledge. Openness - we have a truly consultative approach which runs throughout the organisation with staff, service users, customers and their wider community. Deliver - senior managers have refreshed their corporate vision, mission and logo, making them more accessible and representative of the organisation and allowing a clearer understanding of what employees need to do. They have gone back to basics and the emphasis is now on what, why and how they do it.