Scottish Building Society, formed as a mutual organisation, holds a unique position in the financial landscape. Primarily accountable to its members, the Society ensures that surplus profits are reinvested to benefit members and maintain financial strength. The Society's commitment to feedback, run in partnership with Smart Money People, aids in refining its services and products, demonstrating the value placed on member voices.

The Society's dedication to nurturing a supportive environment is evident in its commitment to employee wellbeing. The Society has hosted events reflecting diverse topics such as menopause, children's online safety, and mental and physical health. Additionally, the Society introduced new pension and electric vehicle salary sacrifice schemes, further enhancing the benefits offering to employees.

The Society's strategic priorities, underscored by its purpose, values, and behavioural framework, are shared with employees through annual offsites. This approach ensures that all colleagues have a chance to engage in dialogue about the Society's journey and its members. By promoting growth and development through internal role advertising, shadowing opportunities, and external learning events, the Society fosters an environment of continuous learning.

The Scottish Building Society's commitment to community outreach is exemplified through initiatives such as Tackle Maths and the Player of the Month programme. In partnership with Edinburgh Rugby, these programmes have impacted over 500 pupils and contributed over £12k to various charities. Additionally, the Society established the SBS Foundation in partnership with Foundation Scotland, which has already benefited over 30k people through funding awarded to 28 charities.